What is your cancellation policy?

We understand that sometimes plans change 💕. Here’s how cancellations work at Zenify Fashion Store:

• Standard Orders (ready-to-ship products)

  • You may cancel your order within 24 hours of purchase for a full refund.

  • After 24 hours, the order may already be processed for shipping and cannot be cancelled.

• Customized or Made-to-Order Pieces

  • These pieces are handcrafted exclusively for you, so cancellations are only possible within 12 hours of placing the order.

  • After that, work begins on your garment and we’re unable to accept cancellations.

• How to Cancel

  1. Log into your Papa Don’t Preach account.

  2. Go to My Orders and select the order you want to cancel.

  3. Click Request Cancellation.

  4. Alternatively, contact our support team with your order number.

• Refunds

  • If your cancellation is accepted, refunds will be processed to your original payment method within 7–10 business days.

💡 Tip: If you missed the cancellation window, don’t worry — you may still be eligible for a return or exchange once your order arrives. See our Returns & Exchanges Policy.